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The terms that protect your account with us

When you open an account at arenamega, you're entering into a straightforward agreement with us.

Real-money deposits and withdrawalsAccount safety and data handlingPayment verification stepsSupport contact and dispute resolution
arenamega The terms that protect your account with us
REACH OUR TEAM

How to contact us about the terms

Our support team is here to answer questions about how these terms apply to your account.

Live Chat Open the chat widget in the bottom-right corner of your lobby. Our team answers questions about terms, account access and verification steps during operating hours.
Email Support Send policy questions to [email protected]. Include your account username and the specific term or process you need clarification on. Response within 24 hours.
Account Settings Navigate to your profile → Support & Legal. View this policy in full, request account data exports or report a terms dispute directly from your dashboard.
YOUR ACCOUNT PROTECTION

How we protect you under these terms

These terms are built on three core commitments: your data stays secure, your withdrawals are verified fairly, and you can always request changes to your account.

Data Encryption

All deposits via DANA, OVO, GoPay and QRIS are transmitted through secure channels. Your account credentials are encrypted at rest and in transit. We do not store full payment credentials on our servers.

Withdrawal Verification

Each withdrawal request triggers identity verification before processing. This protects your funds from unauthorized transfers and meets our deposit-source confirmation requirements under these terms.

Account Data Access

Request a copy of your account history, login records and transaction log anytime via support. We deliver this data export within five business days in a portable format.

Dispute Resolution

If you believe a transaction or account decision violates these terms, open a dispute ticket in your profile. Our compliance team reviews each case within 48 hours and responds with findings and next steps.

Cookie & Tracking Consent

These terms cover our use of cookies for login persistence, game statistics and fraud detection. You can disable non-essential cookies in your account settings without losing platform access.

Data Retention & Deletion

We retain your account data for three years after closure for tax and fraud prevention. After that period, personal data is deleted unless local law requires longer retention. Request early deletion by contacting support.

Questions about your account terms

Our terms prohibit operating multiple accounts from the same person or device. If we detect this, we may suspend all linked accounts and investigate for bonus manipulation or fraud. Funds in suspended accounts are held pending review and may be forfeited depending on findings.

Yes, you can request a withdrawal of your entire balance anytime. Pending game rounds complete first; then we verify your identity and process the withdrawal via your original deposit method (DANA, OVO, GoPay, QRIS or bank transfer). Processing typically takes one business day after verification.

These terms apply from the moment you accept them during account registration and continue for as long as your account is active. If you close your account, the terms remain in effect for dispute resolution and data retention purposes. We may update terms with 30 days' notice via email.

Verification means confirming your identity and account ownership before your first withdrawal. We ask for a government ID, selfie and proof of deposit source (a screenshot of your DANA, OVO or GoPay transaction). This takes one to two hours during business days.

These terms allow all games in your region where local law permits. Individual game rules (minimum/maximum bets, payout limits for table games like Speed Baccarat or Dragon Tiger) are shown in each game's own rules. Some rooms may have session limits or maximum withdrawal caps — check your account settings.

Open a dispute ticket in your account settings under Support & Legal. Describe the specific term and how you believe it was misapplied. Our compliance team reviews your case within 48 hours and responds with an explanation and next steps, including appeal options if needed.

We may update these terms if the change benefits you or reflects new legal requirements. Material changes (payment methods, withdrawal rules, security) are announced 30 days in advance via email. You can close your account before changes take effect if you disagree.