Reference

How We Handle Your Account and Payment Information

When you open an account with us, your login details, deposit history and withdrawal records stay encrypted and secure.

Encrypted account accessPayment data separationNo third-party sharing
arenamega How We Handle Your Account and Payment Information
REACH US ANYTIME

How to Contact Us About Your Privacy

Live Chat Available inside your account lobby. Open arenamega, head to the chat icon in the bottom right and ask about your data, withdrawal status or account access. Most queries answered in under 5 minutes.
Email Support Send a request to [email protected] with your account email and what you'd like to know. We respond to privacy inquiries within 24 hours, usually faster on weekdays.
Account Settings Log in to your account, go to Settings > Privacy & Data. You can view what we've stored, request a copy of your records, or ask for specific data to be removed where local law permits.
SECURITY PRACTICES

Data Protection, Cookies and Account Safety

Password & Device Security

Your login uses encryption. When you open arenamega on your phone or desktop, we check your device signature each time so unauthorised access triggers a notification to your registered email or SMS.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferred language and payment method, and measure page speed. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention

We keep your account data for as long as your account is active. After closure, we retain deposit and withdrawal records for 5 years for regulatory compliance, then delete them securely.

Payment Processor Links

DANA, OVO, GoPay and QRIS process your deposits directly. We never see your payment app login or PIN. Transaction details pass through encrypted channels only.

Withdrawal Verification

When you request a payout, we verify your identity and match your withdrawal destination against your stored payment method to prevent fraud and ensure your funds reach the right account.

Your Data Rights

You can request a complete export of your data, ask us to correct details, or request deletion where local law permits. Contact [email protected] with your account email to start the process.

Questions About Your Data and Account Privacy

Yes. Log in to Settings > Privacy & Data, or email [email protected] to request a full data export. We send it to your registered email within 5 business days. The file includes your profile, transaction history, device logs and any support tickets you've opened.

Active account records stay in your account indefinitely. After you close your account, we keep transaction logs for 5 years to meet regulatory requirements, then securely delete them. You can request deletion of inactive account records earlier where local law permits.

No. Payment apps process your deposit directly between your app and the payment network. We store only the transaction ID and amount, not your payment credentials. Your PIN and app login never pass through our servers.

Click Forgot Password on the login screen and we'll send a reset link to your email. If you spot unauthorised activity, email [email protected] immediately or call our live chat. We can freeze your account in seconds and walk you through account recovery.

No. We do not sell your personal information. We share transaction data only with payment processors (to process deposits and withdrawals) and with legal authorities when required by law depends on local law.

You can close your account anytime in Settings. We delete your login details and profile information right away. Transaction records stay for 5 years for regulatory compliance, then are securely erased. Contact [email protected] if you want to request earlier deletion where local law permits.

Cookies keep you logged in, store your language choice and payment method preference, and help us track page performance. You can disable non-essential cookies in your browser settings anytime. Disabling them will log you out but won't affect your account data.